Return and refund policy

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.

Please note the following exceptions to our return and exchange policy:

Below are some examples of common exceptions.

· Discounted items are final and cannot be returned or exchanged

· Returned items must have tags still on and be returned in original packaging

· Returned items must have no visible signs of wear or use

To initiate a return or exchange, please complete the following steps:

Your steps should be laid out clearly, linking to relevant pages, such as your online portal.

1. Login to our online return portal using your email address and order ID

2. Choose the products you wish to return or exchange from your order

3. Print your prepaid shipping label that you will receive by email

4. Send all items back to us using the label provided

Collapsible content

1. Can AOC replace HDMI/DP copper cables for high-speed cameras?

Yes. AOC (Active Optical Cable) supports HDMI 2.1 and DP 1.4 standards, delivering 8K video at 60Hz over distances up to 1km+ — something copper cannot achieve beyond 3-5 meters without signal degradation.

2. Is AOC immune to electromagnetic interference (EMI)?

Absolutely. Because AOC uses optical fiber, not copper, it is completely immune to EMI from motors, welding equipment, radar, and radio transmitters. No black screens, no frame drops.

3. Does AOC work for slow motion and bullet time setups?

Yes. AOC supports the ultra-high bandwidth required for high-speed cameras (thousands of fps at 4K/8K) with near-zero latency, making it ideal for sports broadcasting, film production, and research labs.

4. Is AOC secure for military use?

Yes. AOC emits no electromagnetic radiation, making it undetectable by electronic surveillance. It can also be hardened against EMP attacks for battlefield and strategic command applications.

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